Technology
Configuration versus Customisation
Understand how configurable automotive platforms can adapt to your workflows without the cost and complexity of custom software.
Technology · 15 Oct 2024
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Insights & Resources
Practical insights, perspectives and ideas to help automotive businesses make better decisions, improve performance and navigate a changing industry.
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Latest Insights
Explore our latest thinking, perspectives and practical insights across automotive, customer experience, performance, technology and business.
Business Performance
Reducing Operating Costs: A Strategic Approach for Automotive Dealerships
Practical strategies to lower dealership operating costs while protecting service quality, capability and long-term performance.
Business Performance · 10 Oct 2024
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Digital
The Future of Automotive Dealerships: The Shift to Digital Retailing
Explore how digital retailing is reshaping the car-buying journey—and what dealerships must do to stay relevant.
Digital · 9 Oct 2024
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Customer Experience
Mastering Customer Retention: The Key to Sustainable Dealership Growth
Why a disciplined approach to customer retention creates stronger relationships, repeat business and sustainable profitability.
Customer Experience · 9 Oct 2024
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Business Performance
Financial Reporting in Dealerships: From Compliance to Strategic Advantage
Turn financial reporting from a compliance requirement into a sharper tool for planning, accountability and better decisions.
Business Performance · 9 Oct 2024
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Sales Performance
Building a High-Performance Sales Team
A practical look at the leadership, structure and coaching required to build a consistently high-performing sales culture.
Sales Performance · 9 Oct 2024
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F&I
How increasing Finance Penetration can add an extra $66k Gross Profit per month to your Sales Department.
See how a focused finance strategy can unlock significant incremental gross profit across the dealership sales department.
F&I · 30 Sep 2024
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Automotive
The Art of Winning an Unfair Game
Lessons from automotive history on adapting to difficult market conditions and finding an advantage when the rules shift.
Automotive · 2 Sep 2024
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Customer Experience
Rethinking Automotive Customer Experience
A more practical, value-led approach to customer experience that aligns global ambition with what customers genuinely need.
Customer Experience · 2 Sep 2024
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Sales Performance
Mastering Sales Management
Use better data and focused coaching to create clarity, build capability and improve dealership sales performance.
Sales Performance · 2 Sep 2024
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Data & Technology
Have you lost control of your data?
Why control of transactional data matters—and how dealerships can prepare their operations for an AI-enabled future.
Data & Technology · 27 Aug 2024
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Dealer Network
Are Auto Dealers Leaving Money on the Table
What years of sales recovery data reveal about re-engaging lost opportunities and converting more dealership demand.
Dealer Network · 27 Aug 2024
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Business Performance
7 Essential Strategies for Optimising Fixed Operations
Seven actionable strategies to strengthen workshop productivity, technician value and fixed operations profitability.
Business Performance · 27 Aug 2024
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F&I
Revolutionising the F&I Process
Discover how a better-designed finance and insurance process can reduce friction and improve outcomes for customers and dealers.
F&I · 27 Aug 2024
Read InsightSee the bigger picture. Make better decisions.
Discover how OP2MA connects performance, customer experience, financial and operational insights to help automotive businesses identify where to focus.